These Terms & Conditions outline general expectations for appliance repair service, including access to the appliance, technician safety, diagnosis, parts availability and the handling of information provided when arranging service.
Please read these terms before requesting service. By arranging an appointment, you acknowledge the service conditions applicable to the repair visit.
Service may not be performed where the technician cannot safely enter the property, reach the appliance or work around it. The area should be reasonably clean, accessible and free from conditions that create unnecessary risk.
The appliance should be reachable without unsafe or unusually restricted access.
Animals should not create an unsafe condition or prevent the technician from entering or working.
Unsanitary conditions, insects or other hazards may prevent service from being completed.
Enough space should be available to inspect and service the appliance safely.
Appliance repair may depend on the availability of suitable replacement parts, the condition of the appliance and whether the equipment can reasonably be repaired.
Required parts may not always be immediately available. Limited availability can result in additional repair time or the need for a follow-up appointment.
In some cases an appliance or required component may no longer be reasonably repairable or obtainable. Appliance replacement is not automatically included as part of repair service.
Manufacturer recalls, manufacturer warranties and other manufacturer or distributor programs remain separate from the repair service provided through this website.
Repair timelines may be affected by circumstances outside reasonable control, including parts supply or other external events.
Personal information provided when contacting or arranging service is handled in accordance with the website Privacy Policy and applicable requirements.
Service-related communication may be provided by phone, email or other contact details supplied when arranging service. Please keep your contact information accurate where possible.
Service performance may be affected by circumstances beyond reasonable control. Where this occurs, scheduling or completion of service may need to be adjusted.