If you need to cancel an appliance repair appointment, please review the notice period and cancellation steps below. The policy is designed to clarify how cancellations are handled and when a cancellation fee may apply.
Cancellation requires at least 3 business hours’ notice before the beginning of the appointment.
A cancellation is completed only when it is handled directly with a live agent and a cancellation code is issued.
Failure to follow the cancellation policy may result in a reduced service call fee payable within 24 hours.
To cancel an appointment, at least 3 business hours’ notice is required before the scheduled start time.
Same-day appointments are not eligible for cancellation under this policy.
If you are calling after hours, do not leave a voicemail. A cancellation is valid only when completed with a live agent.
The cancellation process is simple, but it needs to be done correctly. A completed cancellation includes direct confirmation from a live agent and a cancellation code.
Contact us at least 3 business hours before the appointment start time.
Do not rely on voicemail. The cancellation must be handled directly with a live agent.
A cancellation code is provided over the phone once the appointment has been properly cancelled.
Failure to comply with the cancellation policy may result in a reduced service call fee of $125 CAD plus tax.
Where the cancellation policy is not followed, a reduced service call of $125 CAD plus tax may be charged. Payment is due within 24 hours of the original appointment.
If you are unsure whether your appointment can be cancelled under the policy, please call and speak directly with a live agent.